Privacy Policy

Effective date: May 30, 2024

Right Time Group of Companies (“Right Time”) and its affiliates (collectively, “us”, “we”, or “our”) are committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose and protect the Personal Information (as defined below) of our customers and users. It applies to all Personal Information collected by us:

1. on any website or mobile application that links to this Policy (collectively, the “Right Time Sites”);
2. when you engage with us via social media;
3. when you purchase or engage with our products or services, including but not limited to: (a) residential heating, ventilation and air conditioning products and services; (b) residential plumbing products and services; (c) residential electrical products and services; (d) hot water tanks; and (e) air quality products and services; and
4. when we otherwise interact with you (by email, telephone or otherwise)

(collectively, the “Services”).

By using the Services, you agree to the collection, use, and disclosure of Personal Information in accordance with this Policy.

1. Definitions

“Cookies” are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site’s or provider’s system to recognize your browser and remember certain information.

“Personal Information” means information about an identified or identifiable individual.

“User” is the individual using our Services.

“You” refers to the person or entity browsing, accessing, or otherwise using our Services.

2. Collection of Personal Information

When you use the Services, we may collect or receive Personal Information about you to provide our Services and operate our business. The types of Personal Information that we may collect about you are:

1. Information You Provide to Us Directly

You may provide your Personal Information to us when you use our Services, including when you:

• use the Right Time Sites,
• contact us (through email, chat, phone, online forms, or other means) with inquiries,
• complete and submit a job application,
• arranging financing to purchase a piece of equipment,
• participate in any Right Time surveys, contests, or promotions,
• book an appointment using our online tools, or
• otherwise access the Right Time Sites.

This information may include your contact information (such as your first and last name, location, phone number, and email address), service details, your resume if you are submitting a job application, payment details (when you use one of Services where payment is required).

2. Information Received From You as Part of Your Communications

When you use our Services, complete electronic forms, communicate with us or contact us by email, we may automatically collect and store certain information about you and the activity you engaged in, for example: your name and contact information; information that you voluntarily provide to us; the nature of your communication; the purpose of the interaction, and the action we took in response to your inquiry or request.

3. Information Collected Automatically

We may receive and store certain information about you and your device(s) automatically when you access or use our Services. This information may include:

• Technical Information – We collect technical information associated with your activity on the Right Time Sites and may include information related to your browser and operating system, IP address (the internet address of your computer) unique device identifiers, and other information such as your device type. We use such information for diagnostic and statistical purposes and to administer the Right Time Sites.

• Site Usage Information – We collect information to better understand customer traffic patterns and Right Time Sites usage. This may include the webpage that you were visiting before accessing the Right Time Site or mobile application, the pages or features of the Right Time Site you browsed to inform us which part of the Right Time Sites and Services you visit and how much time you spend there. This information is used to analyze and improve the Right Time Sites and to provide our customers with a better user experience.

• Site Preferences – We collect information about your preferences to make your use of the Right Time Sites more productive through the use of Cookies.

• Call Recordings – We record our calls with you for quality assurance and training.

4. Personal Information from Publicly Available Sources and Third Parties

We may collect or receive Personal Information about you from publicly available sources, social network providers, marketing partners, and/or third parties. This may include:

• Social Network Information – We may receive information about you from other services. For example, we receive certain information when you interact with our social media accounts.

3. Use of Cookies and Other Tracking Technologies

We use Cookies and similar technologies to collect information and personalize your experience with our Services.

1. Cookies

How We Use Cookies – We use first-party and third-party Cookies for the following purposes:

• to make our Services function properly;
• to improve our Services;
• to recognize you when you return to the Right Time Sites or the Services and to remember information you have already provided and your preferences;
• to collect information about your activities over time and across third party websites or other online services in order to deliver content and advertising tailored to your interests; and
• to provide a secure browsing experience during your use of our Services.

How to Manage Cookies– You may disable the use of Cookies by modifying your browser settings. If you choose to disable Cookies you may not be able to fully experience the interactive features of our Services.

2. Online Analytics and Advertising Technologies

We and our affiliates may use automated technologies (including Cookie identifiers on the Right Time Sites and/or the Services), along with other collected information, to tailor ads or deliver content when you are on our Services or on other devices, apps or websites.

3. Interest-Based Advertising

We (or our service providers) may use the information we collect, for example, IP addresses and unique mobile device identifiers, to locate or try to locate the same unique users across multiple browsers or devices (such as smartphones, tablets, or computers), or work with providers that do this, in order to better tailor content and features and provide you with a seamless experience across devices. If you wish to opt out of cross device tracking for purposes of interest-based advertising, you may do so through your device settings. We may also use cross-device targeting to help identify our users and serve advertising. This type of advertising is often called “interest-based” or “personalized” advertising—and when it occurs on mobile apps, “cross-app” advertising.

You can learn more about interest-based advertising and how to opt-out of receiving tailored advertising by visiting (i) the Network Advertising Initiative’s Consumer Opt-Out link or (ii) the Digital Advertising Alliance’s Consumer Opt-Out link.

To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page.

To opt out of Twitter’s interest-based ads, you can follow their instructions posted here.

To opt out of Facebook’s interest-based ads, you can follow their instructions posted here.

Please note that even if you opt-out, you may still receive advertisements from us. However, the advertising will not be tailored to your interests. Also, we do not control any of the above opt-out links or whether any particular company chooses to participate in these opt-out programs.

4. Mobile Applications

Depending on your permissions, we may receive your Personal Information from your Internet service and mobile device providers. Users of mobile device who do not want to receive interest-based advertising may opt-out in several ways. You can learn more about your choices for mobile devices by visiting http://www.aboutads.info/appchoices. Each operating system, (iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices) provides its own instructions on how to prevent the delivery of tailored in-application advertisements. You should view your device or system “Settings” to determine how you can opt out of use of your device ID for “cross-app” personalized advertising.

4. Use of Your Personal Information

We may use the information we collect or receive about you for various purposes.

1. To Provide You With Our Services

We use your information to provide you with the Services. For example, we use your service history to assist you with booking an appointment. If the applicable information is to be provided or Service is to be performed by a third party, then we will disclose the applicable Personal Information to the third party providing the information or performing applicable Services. Your information may be available or provided to third-party service providers (such as credit card companies, and payment processing companies) and that are contractually obligated to protect your information as disclosed in this Policy.

2. To Maintain, Improve, and Personalize the Services

We use your information for our everyday business operations such as auditing, administration of the Services, forum management, fulfillment, and analytics. Your information may also be used to improve the content and/or functionality of the Services. For example, it may be used to help us improve our offerings. We also use your information to personalize your experience. We may personalize the content and features you see when visiting our Services. In addition, we may personalize advertisements, marketing communications, and recommendations to make them more tailored to your interests.

3. To Obtain a Credit Report

We use your information to obtain a credit report or establishing credit worthiness and to assist you with finding financing for a particular purchase.

4. To Communicate with You

We use your information to communicate with you. We may contact you with promotional offerings or other communications that may be of interest to you. If we send you marketing emails or texts about Services that may interest you, each email or text will contain instructions permitting you to “unsubscribe” from receiving future marketing or other communications within ten (10) days.

In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise in your use of the Services.

5. For Network Security Purposes

We care about keeping you secure and safe while using our Services. Keeping you safe requires us to process your Personal Information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your information.

6. To Maintain Legal and Regulatory Compliance

Our Services are subject to certain laws and regulations which may require us to process your Personal Information. For example, we process your information to fulfill our business obligations, or as necessary to manage risk as required under applicable law.

7. To Enforce Compliance with Our Terms of Use and Policies

When you access or use our Services, you are bound to the applicable Terms of Use for the Services and this Policy. To ensure you comply with them, we process your Personal Information by actively monitoring, investigating, preventing and mitigating any alleged or actual prohibited, illicit or illegal activities on our Services. We also process your Personal Information to: investigate, prevent or mitigate violations of our internal terms, agreements or policies; and enforce our agreements with third parties and business partners.

8. To Protect You, Others, and Our Business

We use your information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Terms of Use [NTD: Insert Link to Terms of Use when available.], to comply with the law, and to protect against security risks.

1. For Our Business Purposes

We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.

5. Sharing of Personal Information with Third Parties

Your Personal Information is not shared with third parties without your permission, except as described below.

1. Service Providers

We may share your information with our third-party service providers for certain business purposes. This information is provided in order for them to provide us services such as web analytics, data processing, IT services, and other services. These third-party service providers have access to your Personal Information solely for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your Personal Information for any other purpose.

2. Partners

We may share your information with our partners.

3. When Required by Law

We may be required to disclose your information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the security of users of our Services, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity.

3. Corporate Transactions

In the event of a sale, transfer, amalgamation, merger, reorganization, dissolution, or similar event we may transfer your information to one or more third parties as part of that transaction.

4. With Your Consent

We also may share or disclose your information with your consent or at your direction.

6. Security of Personal Information

We have implemented organizational, technological, and physical security controls that are designed to safeguard Personal Information. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your Personal Information is absolutely secure. Please keep this in mind when disclosing any information to us.

Please recognize that protecting your Personal Information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet.

7. Retention

We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain platform traffic Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Services, or we are legally obligated to retain this data for longer time periods.

8. Your Rights

Right Time aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. To make a request to correct, amend, delete or further limit the use of your Personal Data, please contact our Privacy Officer by emailing privacyofficer@right-time.ca or calling 1-833-908-1448.

You also have the right to data portability, which includes the right to request that computerized personal information be communicated in written, intelligible transcript request that collected personal information be communicated to you in a structured, commonly used format.

1. Your Rights

Depending on where you reside and legal limitations, applicable laws in your jurisdiction may grant you the right to make certain privacy requests. Even if you do not live in one of these jurisdictions, we allow you to make the same requests, and we will take reasonable steps to fulfill them.

To the extent we have collected your Personal Information, you may make a request by contacting us to:

• Know. You may request a copy of the personal information we have collected about you.
• Delete. You may request that we delete the personal information we have collected about you.
• Correct. You may request to have inaccurate information about you corrected.

Your right to know and right to deletion are not absolute and are subject to certain exceptions. For example, we cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information.

9. Transfer of Personal Information

Right Time is based in Canada and, regardless of where you use our Services, the information collected as part of that use will be transferred to and maintained on servers located in Canada and the United States. Any information we obtain about you will be stored in accordance with applicable privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using our Services, you consent to this collection, transfer, storage, and processing of information to and in Canada and the United States.

Right Time will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other Personal Information.

10. Third-Party Sites

Some of the functionality may be provided by third parties and the Services may link to other third-party websites that are not controlled by Right Time. These third parties are not under our control and Right Time is not responsible for their privacy policies or practices. If you provide any Personal Information to any third party or through any such third-party website, we recommend that you familiarize yourself with the privacy policies and practices of that third party.

11. “Do Not Track” Signals

We do not support Do Not Track (“DNT”). DNT is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable DNT by visiting the Preferences or Settings page of your web browser.

12. Changes To This Privacy Policy

We may update our Policy from time to time. We will notify you of any changes by posting the new Policy on this page.

We will let you know via email and/or a prominent notice on the Services, prior to the change becoming effective and update the “effective date” at the top of this Policy.

You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions or concerns relating to this Policy or our privacy practices, please contact us.